The 2014 financial consumer protection diagnostic review was undertaken as part of the World Bank Financial Inclusion Support Framework (FISF) Program. The program provides for wide-ranging consumer protection and financial literacy activities that reflect the recommendations in the diagnostic reviews, while taking into account Mozambique’s priorities.
The review was based on the version of the World Bank’s Good Practices on Financial Consumer Protection, current at the time.
Ros was the technical expert for consumer protection aspects of this project during 2013 – 2015. She performed this role whilst with the World Bank as a Senior Financial Sector Specialist. Activities covered with the support of other World Bank staff members and consultants included:
- Leading the 2014 diagnostic review of the insurance, pensions and securities sectors
- Capacity building for consumer protection supervisors
- Advisory support in relation to consumer protection laws and regulations for the banking and nonbanking credit institutions sector
- Knowledge sharing of international best practice on standardised, simple form disclosures for basic financial services products
- Advisory inputs and training workshops to share international experiences with the implementation of financial literacy strategies and programs.