The 2013 World Bank financial consumer protection diagnostic review was conducted at the request of the central bank of Rwanda (Banque Nationale du Rwanda). It covered the banking, microfinance and insurance sectors in Rwanda. The subsequent 2015 diagnostic review covered the private pensions and securities sectors. Both reviews were based on the version of the World Bank’s Good Practices on Financial Consumer Protection, current at the time.
The review’s findings and recommendations are reflected in the support being provided under the World Bank Financial Inclusion Support Framework (FISF) Program. This program provides wide-ranging consumer protection and financial literacy activities. It reflects the recommendations in the diagnostic review, while taking into account to Rwanda’s priorities.
Ros led the review of Rwanda’s banking sector in the 2013 review and took on the role of technical expert for consumer protection activities during 2013 – 2015. She performed this role initially as a consultant and then as a Senior Financial Sector Specialist with the World Bank. Activities covered with the support of other World Bank staff members and consultants included:
- Development of a Key Facts Statement containing simple, easily comparable information for a basic credit product and including a requirement for disclosure of a total cost of credit annual percentage rate
- Technical advice on the development of a high-level consumer protection framework law
- Advice on consumer fees and charges
- Technical lead for the 2015 consumer protection diagnostic for the private pensions and securities sectors
- Capacity building for BNR on issues relevant to supervision of the consumer protection framework
- Capacity building for the Office of the Ombudsman in relation to their role concerning disputes between consumers and financial institutions.