The World Bank undertook this 2014 diagnostic review at the request of the Reserve Bank of Zimbabwe. The Ministry of Finance and Economic Development, the Securities and Exchange Commission of Zimbabwe, and the Insurance and Pensions Commission of Zimbabwe supported the request. A detailed assessment was conducted of the institutional, legal and regulatory framework for consumer protection in the banking, non-bank credit institutions, insurance, securities and pensions sectors, with a special focus on digital financial services. A review was also conducted of financial capability strategies and programs, with four consumer focus groups being held on financial capability issues.
The review was based on the version of the World Bank’s Good Practices on Financial Consumer Protection, current at the time.
Ros was co-Team Leader for the project. She also undertook the analysis of consumer protection issues arising from digital financial services in Zimbabwe.