Product design – rethinking financial consumer protection

Product design – rethinking financial consumer protection

Designing a financial product so that it meets the needs of its intended consumers should be a key goal of any financial service provider. However, should it be a legal obligation? Increasingly, authorities around the world that regulate retail banking products seem...
Misconduct in Consumer Financial Services: the Root Causes

Misconduct in Consumer Financial Services: the Root Causes

There are lessons from Australia about the root causes of misconduct in providing consumer financial services. They are important for all countries, but especially those seeking to encourage financial inclusion through best practice consumer protection regimes. But...
Fintech and Regulatory Sandboxes – An International Overview

Fintech and Regulatory Sandboxes – An International Overview

Fintech start-ups and regulators are playing together in sandboxes around the world seeking to balance the benefits of innovation for financial inclusion and economic growth, with potential financial stability risks.  As noted recently by Mark Carney, Governor of the...
2016 Highlights in Responsible Digital Financial Inclusion

2016 Highlights in Responsible Digital Financial Inclusion

2016 has seen a sharp-eyed global focus on clarifying what responsible digital financial inclusion means in practice. This is connected to the increasing recognition that digital financial inclusion brings new and significant risks for consumers, as well as...