by Ros Grady | 11 Sep, 2019
Designing a financial product so that it meets the needs of its intended consumers should be a key goal of any financial service provider. However, should it be a legal obligation? Increasingly, authorities around the world that regulate retail banking products seem...
by Ros Grady | 11 Oct, 2018
There are lessons from Australia about the root causes of misconduct in providing consumer financial services. They are important for all countries, but especially those seeking to encourage financial inclusion through best practice consumer protection regimes. But...
by Ros Grady | 24 Sep, 2018
What is a payday loan? There is no set definition of a “payday” loan, but certain features seem to be generally agreed. They include short term, small amount loans with relatively high rates of interest and fees and charges which are well above mainstream lending...
by Ros Grady | 6 Feb, 2017
Fintech start-ups and regulators are playing together in sandboxes around the world seeking to balance the benefits of innovation for financial inclusion and economic growth, with potential financial stability risks. As noted recently by Mark Carney, Governor of the...
by Ros Grady | 11 Jan, 2017
2016 has seen a sharp-eyed global focus on clarifying what responsible digital financial inclusion means in practice. This is connected to the increasing recognition that digital financial inclusion brings new and significant risks for consumers, as well as...
by Ros Grady | 20 Jul, 2016
Guest post by Beth Porter & Ros Grady. It’s all at our fingertips. The possibility to make a payment. The delight of receiving one. From Peru to Rwanda to India, people, governments and businesses are increasingly making their payment transactions digitally,...
by Ros Grady | 2 Jul, 2015
The Client Protection Principles: Model Law and Commentary for Financial Consumer Protection (the “Model Law”), recently launched by the Microfinance CEO Working Group, has the potential to be a useful resource for the many developing and emerging...
by Ros Grady | 21 Jan, 2015
The recently launched GSM Association Code of Conduct for Mobile Money Providers is a welcome initiative. There is increasing recognition of the economic benefits that digital financial services can bring, along with an understanding that achieving ambitious financial...
