The 2012 diagnostic review of Zambia’s financial consumer protection framework was undertaken by the World Bank in response to a request from the Central Bank of Zambia. The review covered the institutional, legal and regulatory framework for consumer protection in the banking, non- bank credit institutions, insurance, securities and private pensions sectors of the financial system in Zambia, as well as national financial education strategies and programs. It was based on the version of the World Bank’s Good Practices on Financial Consumer Protection current at the time.
The review’s findings and recommendations have been reflected in support now being provided under the World Bank Financial Inclusion Support Framework (FISF) Program. This includes support for the development of Zambia’s National Financial Inclusion Strategy and financial capability programs. Other support (for example in relation to the legal and regulatory framework) will be provided over the remaining course of the program.
Ros was a key member of the review team. She was the technical lead for the analysis of the banking sector part of the review.
